Refund Policy Welcome, Seeker of Ember. In the ever-shifting world of Torchlight: Infinite, power is earned, not given — and every Ember Core you unlock, every gear-enhancing pact you accept, leaves its mark on your journey. However, we understand that even the most experienced hunters sometimes need to reassess the cost of power. This Refund Policy outlines your rights and responsibilities when engaging in digital purchases within our domain. 1. Finality of Digital Contracts All purchases made on this site — including hero unlocks, cosmetic packs, Ember currencies, skill packs, or seasonal passes — are considered non-refundable once the transaction is processed and content delivered. By proceeding with a purchase, you accept a binding arcane contract. Like sealing a pact with the Spark — the power flows immediately and cannot be reversed. 2. Conditions for Refund Eligibility Refunds are only considered in exceptional and rare situations, including: Duplicate charges due to connection errors or store glitches. Purchased content not delivered after payment confirmation. Unauthorized use of your account with valid proof. Platform or device incompatibility, if the item was never activated or used. Technical failure where the content cannot be accessed at all (verified by support). Requests must be submitted within 7 days of the original transaction. Past that, the magic stabilizes permanently. 3. Refunds Will Not Be Granted For We do not issue refunds in the following circumstances: Buyer’s remorse or change of preference. RNG-related disappointment (e.g., undesired gear drops or modifier rolls). Gameplay difficulty, hero performance, or build dissatisfaction. Accidental purchases where the item was delivered. Disruption due to device or network issues not caused by our servers. Like a chest shattered by fire magic, once opened — its contents are yours to bear. 4. Gacha, Ember Packs & Loot Mechanics All purchases involving randomized mechanics (including loot boxes, trait stones, or Ember draws) are subject to chance. Refunds are not available based on unfavorable outcomes. All rates are disclosed where applicable, and all randomness is part of the intended game system. Fate forges both fortune and failure — and each roll burns with consequence. 5. Subscriptions and Seasonal Rewards If you subscribe to seasonal Ember benefits or elite battle passes: Cancellation of auto-renewal stops the next billing cycle. No partial refunds are issued for unused time. Content earned during your active period remains in your inventory. Your access continues until the contract’s ember fades — not a moment sooner. 6. Purchases via Third-Party Stores If you made your purchase through platforms such as Google Play, App Store, Steam, or Epic, you are subject to their respective refund policies. We do not control or override their decisions and cannot process refunds made via those services. All external contracts are governed by the gatekeepers of their realm. 7. Chargebacks & Fraud Chargebacks issued without prior contact are treated as hostile actions and may result in: Account restriction or permanent bans. Revocation of items, currencies, or access rights. Blocking of future purchases. Legal action in cases of proven fraud. We urge all Seekers to resolve disputes honorably by contacting support first — the Ember Court is here to listen. 8. Initiating a Refund Request To submit a refund request (if eligible), contact our Support Nexus with: Full name and account ID Order confirmation number Platform used and method of payment Detailed description of the issue Any supporting screenshots or logs You’ll receive a response within 3–5 business days, though complex issues may require additional investigation from our arcane auditors. 9. Regional Consumer Rights In some territories, such as the EU, UK, Australia, or Canada, additional consumer rights may apply. We uphold all mandatory digital refund laws where applicable and comply with all local requirements. Where such protections exist, they take precedence over our internal policy. 10. Final Flame Purchases within Torchlight: Infinite are part of your progression, your build, your spark. The Ember does not forget, and neither should you. We encourage all players to choose their power wisely, and only spend when sure of the arcane path ahead. Let your light be Infinite — and your gold be spent with intent.